We in the hospitality business are told from an early age that the first rule of our business is “The customer is always right…” Well, we all know that this is just so much bullshit. How could someone who just walked in the door, or even those whom we see with some frequency, possibly know [...]
Entries Tagged as 'reservations'
“A Rule To Be Guided By, Not Vice-Versa…”
May 11th, 2010 · 3 Comments · Service
Tags:hospitality·manager·reservations·restaurant business·Service
